FAQ

FAQ 

WHERE TO CONTACT US

Need help with an order? Restock request? Inquiries? Drop us an email to Loquitabathbody@gmail.com

SHIPPING

AT THE MOMENT WE OFFER SHIPPING TO THE US & CANADA ONLY. OUR SHIPPING IS A FLAT RATE OF $8 FOR THE US & $25 FOR CANADA. ONCE YOUR PACKAGE IS HANDED TO THE USPS, WE CANNOT BE HELD LIABLE FOR LOST, STOLEN OR DAMAGED PACKAGES. HOWEVER YOU MAY CONTACT US SO WE CAN ADVICE OR REMEDY THE SITUATION. PLEASE MAKE SURE YOUR ADDRESS IS ENTERED CORRECTLY. IF ADDRESS IS ENTERED INCORRECTLY AND SENT BACK, CUSTOMER IS RESPONSIBLE FOR PAYING SHIPPING COSTS TO RESEND OR MAY RECEIVE REFUND MINUS THE SHIPPING COST IF PACKAGE IS SENT BACK TO OUR LOCATION.

PREORDERS

PREORDER HAVE A 1-2 WEEKS TURN AROUND TIME. IF YOU ORDER AN ITEM THAT IS NOT PREORDER WITH A PREORDER ITEM, YOUR ENTIRE ORDER WILL GO OUT TOGETHER ONE THE PREORDER IS READY

 

REGULAR TURN AROUND TIME

OUR TURN AROUND TIME ON NON PREORDERS IS 5-7 BUSINESS DAYS (SATURDAY & SUNDAY NOT INCLUDED) DAYS FOR YOUR ITEM TO SHIP. THIS DOES NOT INCLUDE THE TIME IT TAKES FOR YOUR ORDER TO ARRIVE ONCE YOUR PACKAGE IS IN THE HANDS OF USPS

 

 

RETURNS/EXCHANGES

WE DO NOT OFFER RETURNS OR EXCHANGES DUE TO THE SANITARY REASONS

 

BODY BUTTERS/EMULSIFIED SCRUBS POLICY

BODY BUTTERS AND EMULSIFIED SCRUBS MAY MELT IN TRANSIT DURING WARMER MONTHS, YOU MAY LEAVE IN REFRIGERATOR UNTIL FIRM. THEY WILL APPEAR CONDENSED D DUE TO THE MELT BUT WORK THE SAME. WE DO NOT REFUND ON BODY BUTTERS OR EMULSIFIED SCRUBS THAT HAVE MELTED IN THE JAR. IF SPILL OCCURS OUT OF JAR AND ONTO REST OF PACKAGE, PLEASE TAKE A PICTURE OF YOUR PACKAGE AND SEND A PICTURE OVER TO LOQUITABATHANDBODY@GMAIL.COM